Comprehensive Call Center Management

Once we’ve called someone and they are interested in your offer, our live leads system features can transfer the contact to your call center or office in seconds. All you have to give us is a phone number (DID number) to transfer your contacts to. What sets us apart from other live leads vendors, is our comprehensive campaign delivery and management system. Below is a list of all of our call center management features, most of which cannot be found anywhere else. Go ahead and see for yourself, Call our office today to get a walk through on our live leads platform. Logon to our Web Management System to see how easy it is to control your call center campaign.

Smart Solutions for Call Center Management

• Change your “Transfer” Phone Number in Real Time
• Increase or Decrease the Number of Call Center Contacts Made Per Minute
• Change the Caller ID Shown on your Outgoing Contacts
• Change the Number of Simultaneous Calls Allowed to your Office
• Playback Recordings for Quality Control
• Add Numbers to the In-House DO-NOT-CALL List
• Turn Your Campaign Management ON or OFF In Real Time
• Run Real Time Reports
• Change your Scheduled Broadcast Hours

Free Database Usage

We offer our clients FREE usage of our entire database for our broadcasting services. We have over 250 Million phone numbers. This typically saves our clients anywhere from two to ten cents per contact!

Free Conversation Recording

At no additional cost, our management system will record ALL contacts transferred to your call center to ensure your staff is doing their job effectively. You will be able to listen to the call center recordings by visiting our Web-Based Campaign Management system

Free Simultaneous Call Limitation

You only have a limited number of people who can answer the phone at the same time. When a specific number of people are simultaneously talking with your call center, your broadcast will AUTOMATICALLY stop. This ensures your call center will never be inundated with too many contacts, but enough to keep everyone busy.

No Setup Fees

Our campaign management system is the low cost leader in live lead transfers. We focus on volume and will not nickel and dime you. You will know your exact costs before your live lead transfer campaign begins.

All Digital Network

Your contacts will be made via fiber optic connections to major providers such as Qwest, Broadwing, and Global Crossing. WE DO NOT USE Voice Over IP or Rely on the Public Internet which results in poor audio quality and low response rates. VOIP while cheaper, results in poor quality calls, dropped calls and many other issues that will interfere with your call quality.

Free Do-Not-Call Maintenance

We maintain a Company Wide Do-Not-Call list and scrub ALL outgoing campaigns against it. Over time this has helped dramatically increase the quality of contacts our customers receive. We also scrub all phone numbers against the National Do-Not-Call List and cell phones.

Free “Automatic Transfer Retry”

If our live lead transfer campaign transfers a contact and your call center and your lines are busy, we will retry your phone number every 10 seconds until we get through. During that time, our campaign management system will play hold music. With our system, you have the flexability to choose which settings work best for you. All changes can be made on the fly and our immediately implemented.