Always make sure you are targeting your customer demographic during the right times. If you are selling a product for the B2B market, you do not want to call the east coast at 8pm in the evening. […]
Always ask your most important qualifying questions fairly quickly during the call. For example, if your customer needs a checking account or a good credit score to qualify, you do not want to wait until you have been on the phone with them for 15 minutes before this is asked. […]
Always answer your call with a notification of the product or service that you are offering. If you are a merchant cash advance company you would start by saying something like this: Thank you for transferring to the merchant cash advance desk, my name is Joe and I will be helping you today…..etc. […]
Never answer an inbound call with “Hello, how may I help you. Our customers already opted in to receive information about your product or service, by asking them this; it is confusing and often sets the tone of the call in a negative way. […]